How most shops still run
- Dispatch lives in a group text that nobody searches later.
- The dehumidifier list is a spreadsheet two versions behind.
- The adjuster callback is on a sticky note that went home on a hoodie.
A day in the shop
Lead. Dispatch. Dry. Invoice. Then go home.
This is the Harborline day we built the product around — not a feature list. Four moves, one file.
01The call becomes a claim
Office captures the loss while the homeowner is still wet. Job number, carrier claim #, and a pin on the map — before anyone asks “who’s taking it?”
02A van leaves with a window
Dispatch assigns the tech, the unit, and the start time. No group text. The board is the radio.
03The room actually dries
Air movers, notes, and photos live on the file. When the adjuster calls, you are not scrolling a camera roll from last Tuesday.
04The invoice goes out same week
Billed, collected, follow-up, close. Harborline’s HL-1053 is already marked ready to close in the demo — because paid work should leave the board.